Cancellation and Return Policy | Shree Shyam Enterprises

Cancellation and Return Policy

Effective Date: [October 23,2025]

Last Updated: [October 23,2025]

This Cancellation and Return Policy applies to purchases made on https://kiranalelo.com (“Website”), owned and operated by Shree Shyam Enterprises, located at Sarki Line, Khamgaon – 444303.

1. Order Cancellation

Customers can cancel their order within [Insert hours, e.g., 24 hours] of placing it, provided the order has not been shipped.
To request a cancellation, please contact us at [Insert your support email] with your order ID and reason for cancellation.
Once an order is shipped, it cannot be canceled. In such cases, please refer to the Return Policy below.

2. Return Eligibility

Returns are accepted only for products that are defective, damaged, or incorrect upon delivery.
To be eligible for a return, the item must be unused, in its original packaging, and reported within [Insert time, e.g., 48 hours] of delivery.
Products that have been used, altered, or damaged after delivery will not be eligible for return or refund.

3. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons. These may include:

Perishable or consumable goods (e.g., groceries, food items, personal care products)
Customized or made-to-order products
Gift cards or downloadable products

4. Return Process

To initiate a return, email us at [Insert your support email] with your order details, product photos, and reason for return.
Once approved, we will provide pickup instructions or a return address.
Returned items must be securely packed to avoid damage in transit.

5. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping and COD (if applicable) charges are non-refundable.

6. Exchange Policy

Exchanges are subject to product availability.
If the replacement item is not available, a full refund will be issued as per our refund policy.

7. Late or Missing Refunds

If you haven’t received a refund after the mentioned time, first check with your bank or payment provider.
If the issue persists, contact us at [support@kiranalelo.com] for assistance.

8. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please notify us within [Insert time, e.g., 24–48 hours] of delivery with photos of the product and packaging.
We will arrange for a replacement or refund based on verification.

9. Contact Us

For any questions a